Refund policy

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
To make a return, you must show us a receipt

or proof of purchase.

Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds (if applicable)
If you have not yet received your refund, please check your bank account again.
Then contact the entity that issued your credit card, as there might be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at entrepriseecommerciale1@gmail.com

Sale Items (if applicable)
Only standard priced items can be refunded. Unfortunately, sale or promotion items are not refundable.

Exchanges (if applicable)
We only replace an item if it is damaged. If in this case you wish to exchange it for the same item, send us an e-mail to entrepriseecommerciale1@gmail.com and send us your item to: avenue Den Doorn 1, BP 19, 1180 Bruxelles

Gifts
If the item returned was identified as a gift at the time of purchase and if it was sent to you directly, you will receive a gift credit equal in value to your return. Once we have received the returned item, a gift certificate will be mailed to you.

If the item was not identified as a gift during purchase, or if the giver of the gift preferred to receive the item first and give it to you later, we will issue a refund to the giver of the gift. and he will know that you have returned the item.

Shipping
To return a product, you must send it back to the following adress: