Faq
What is the product delivery time?
Due to sanitary conditions, the delivery time is between10 to 20 days.
Is the payment secured ?
Of course, we went with Stripe, the safest solution for all online payments.
Do you ship all over the world?
Yes, absolutely. We ship worldwide.
Where do you ship your product from?
Our offices are located in Brussels, Belgium. Our international warehouse is located in China.
Can I track the product I ordered?
Yes, you will have to wait 3 days after your order , and send us an email at brussels@bridgetglam.com in order to have the tracking number and track the product on the site.
I received a damaged item, What can I do ?
Simply send us a picture of the damaged item in question to the following email address: brussels@bridgetglam.com and we will send you a similar replacement item as soon as possible.
I still have not received my order. What is taking so long?
Sometimes international shipping may take longer than expected due to customs clearance. You can, however, track your order and see where it is at any time.
Do you have a refund policy?
We do our best to resolve any issues, our customers may have with their items online. If you still wish to receive a refund on your order, we can of course make the payment, in the event that the request is made within 14 days of the date of the order and the product (s) concerned are not on sale or on promotion.
Due to sanitary conditions, the delivery time is between10 to 20 days.
Is the payment secured ?
Of course, we went with Stripe, the safest solution for all online payments.
Do you ship all over the world?
Yes, absolutely. We ship worldwide.
Where do you ship your product from?
Our offices are located in Brussels, Belgium. Our international warehouse is located in China.
Can I track the product I ordered?
Yes, you will have to wait 3 days after your order , and send us an email at brussels@bridgetglam.com in order to have the tracking number and track the product on the site.
I received a damaged item, What can I do ?
Simply send us a picture of the damaged item in question to the following email address: brussels@bridgetglam.com and we will send you a similar replacement item as soon as possible.
I still have not received my order. What is taking so long?
Sometimes international shipping may take longer than expected due to customs clearance. You can, however, track your order and see where it is at any time.
Do you have a refund policy?
We do our best to resolve any issues, our customers may have with their items online. If you still wish to receive a refund on your order, we can of course make the payment, in the event that the request is made within 14 days of the date of the order and the product (s) concerned are not on sale or on promotion.